1. What are the five main goals in delivering bad news?
ANSWER: convey the bad news, gain acceptance for it, maintain as much goodwill as possible with your audience, maintain a good image for your organization, reduce/eliminate the need for future correspondence on the matter.
2. What questions should you ask yourself when choosing between the direct and indirect approaches?
ANSWER: Will the bad news come as shock? Does the reader prefer short messages that get right to the point? How important is this news to the reader? Do you need to maintain a close working relationship with the reader? Do you need to get the reader's attention? What is your organization's preferred style?
3. What is the sequence of elements in a negative message organized using the indirect approach?
ANSWER: open with a buffer, provide reasons and additional information, continue with a clear statement of bad news, close on a positive note.
4. What is a buffer and why do some critics consider it unethical?
ANSWER:A buffer establishes common ground with the reader. They find them unethical only if they are insincere or deceptive.
5. When using the indirect approach to announce a negative decision, what is the purpose of presenting your reasons before explaining the decision itself?
ANSWER: By providing your reasons before explaining the decision itself, you help maintain focus on the issues at hand and defuse the emotions that always accompany bad news. IT helps readers follow your train of thought.
Thursday, February 25, 2010
Thursday, February 18, 2010
pg 160-161/163 #9
pg160 #1
Since our college is closing its dining hall, we wanted to do something to help the students prepare their own food in their dorm rooms. We were looking through the Collegiate Magazine when your microwave ad caught our eye. However, before we make a decision we need the following information:
1. Would you be able to ship the microwaves by August 15?
2. Do the microwaves have any kind of warranty?
3. How much will they cost and do you give a discount for a big order?
4. Do we have to provide a special outlet?
5. Will students know how to use them, or will we need to provide instructions?
We are currently operating under a tight timeline and would appreciate any information from you as soon as possible. We look forward to talking with you soon.
pg 163 #9
5493 Beechwood Drive
Trenton, NJ 08608
April 12, 2009
Florida Resort Bureau
1555 Palm Beach Lakes Boulevard
West Palm Beach, FL 33401
Dear Sir:
My wife and I are planning a late September vacation with our two teenage children and your advertisement about Florida resorts in the April 2009 issue of Smithsonian magazine caught my eye.
Looking through the different types of resorts, I am really interested in the ones that have golf courses and are close to the beach. However, I would also like to be near night entertainment suitable for the whole family. Also, I am particularly interested in resort areas that have public transportation available; some family members may want to participate in activities away from the resort.
I would also like more information about the following:
1. Which resorts are near large cities?
2. Which resorts are within reach by public transportation?
3. Which resorts have attractions for teenagers?
4. Do off-season rates include all the amenities?
5. How are the weather conditions in Florida during the Month of September?
6. Who should we call for concert schedules during our vacation?
Finally, it is important that I receive any information in the next two weeks so I can schedule my time off from work in the fall. My family and I hope to hear from you soon.
Frank C. Atlas
Since our college is closing its dining hall, we wanted to do something to help the students prepare their own food in their dorm rooms. We were looking through the Collegiate Magazine when your microwave ad caught our eye. However, before we make a decision we need the following information:
1. Would you be able to ship the microwaves by August 15?
2. Do the microwaves have any kind of warranty?
3. How much will they cost and do you give a discount for a big order?
4. Do we have to provide a special outlet?
5. Will students know how to use them, or will we need to provide instructions?
We are currently operating under a tight timeline and would appreciate any information from you as soon as possible. We look forward to talking with you soon.
pg 163 #9
5493 Beechwood Drive
Trenton, NJ 08608
April 12, 2009
Florida Resort Bureau
1555 Palm Beach Lakes Boulevard
West Palm Beach, FL 33401
Dear Sir:
My wife and I are planning a late September vacation with our two teenage children and your advertisement about Florida resorts in the April 2009 issue of Smithsonian magazine caught my eye.
Looking through the different types of resorts, I am really interested in the ones that have golf courses and are close to the beach. However, I would also like to be near night entertainment suitable for the whole family. Also, I am particularly interested in resort areas that have public transportation available; some family members may want to participate in activities away from the resort.
I would also like more information about the following:
1. Which resorts are near large cities?
2. Which resorts are within reach by public transportation?
3. Which resorts have attractions for teenagers?
4. Do off-season rates include all the amenities?
5. How are the weather conditions in Florida during the Month of September?
6. Who should we call for concert schedules during our vacation?
Finally, it is important that I receive any information in the next two weeks so I can schedule my time off from work in the fall. My family and I hope to hear from you soon.
Frank C. Atlas
Saturday, February 13, 2010
Memorandum Re-do
I don't think the other post displayed correctly on drop.io
Discover Simple, Private Sharing at Drop.io
Friday, February 12, 2010
Thursday, February 11, 2010
Netiquette
Netiquette is an important tool used when communicating on the computer through email, wikis, podcasts, and other types of online communication. It is a form of manners that is followed in order to be professional, respectful, and courteous to others.
The following are some guidelines for practicing netiquette.
Be conservative in what you send and liberal in what you receive. Keeping your emotions under control in an email is a very important skill that will keep other people from thinking you are insensitive and insulting. All caps is considered impolite. On the other hand, don't expect people to be the same. Be ready to handle people that send angry emails, just not in a way that evokes a fight.
Keep your emails short and to the point. Avoid acronyms like "LOL" and "BRB" because they make you look unprofessional. If you have been the only one addressed to read the email, it is understood that you will take action so there is no need to go into great detail of explaining what you will do. Also, include a signature at the end of the email that includes your name, title and other contact information. This way, if the person whom you are emailing ever needs to contact you in another way, they have the information to do so.
Finally, proofread your message. Check for grammatical and mechanical mistakes. These mistakes make you look unprofessional. Also, consider what you are sending and ask yourself, "can this come back to haunt me?" Anything too personal should not be sent over an email.
http://tools.ietf.org/html/rfc1855
http://www.swref.com/story/20090705/the_rules_of_netiquette
http://edition.cnn.com/2000/TECH/computing/07/21/netiquette.tools/
The following are some guidelines for practicing netiquette.
Be conservative in what you send and liberal in what you receive. Keeping your emotions under control in an email is a very important skill that will keep other people from thinking you are insensitive and insulting. All caps is considered impolite. On the other hand, don't expect people to be the same. Be ready to handle people that send angry emails, just not in a way that evokes a fight.
Keep your emails short and to the point. Avoid acronyms like "LOL" and "BRB" because they make you look unprofessional. If you have been the only one addressed to read the email, it is understood that you will take action so there is no need to go into great detail of explaining what you will do. Also, include a signature at the end of the email that includes your name, title and other contact information. This way, if the person whom you are emailing ever needs to contact you in another way, they have the information to do so.
Finally, proofread your message. Check for grammatical and mechanical mistakes. These mistakes make you look unprofessional. Also, consider what you are sending and ask yourself, "can this come back to haunt me?" Anything too personal should not be sent over an email.
http://tools.ietf.org/html/rfc1855
http://www.swref.com/story/20090705/the_rules_of_netiquette
http://edition.cnn.com/2000/TECH/computing/07/21/netiquette.tools/
Email Revising
To: sarah@work.net
From: bill@work.net
CC: jim@work.net
Subject: Financing for Training Trip
Hey Sarah,
I need to talk to someone who is in control of finances for the training trip so I can figure out how I can go. Do you know anybody I can ask?
Please let me know if you have any information.
Thank you,
Bill
From: bill@work.net
CC: jim@work.net
Subject: Financing for Training Trip
Hey Sarah,
I need to talk to someone who is in control of finances for the training trip so I can figure out how I can go. Do you know anybody I can ask?
Please let me know if you have any information.
Thank you,
Bill
Friday, February 5, 2010
Thursday, February 4, 2010
Memorandum
Discover Simple, Private Sharing at Drop.io
http://drop.io/download/public/6qp33ktvaevjgbkpspsj/4a2506671b518858f35a9a4d9e2631d0f21e7428/7578e5b0-f3ea-012c-c6ca-f8b0a4c27cbe/aab96530-f3ea-012c-2c26-f1de6a6db773/v2/content">Save File: Memorandum_Eng304.docx
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